Bentley - our prestige vehicle of choice!

Our Services

Terms & Conditions of Hire

It is the responsibility of the client to verify that the dates, times and addresses are correct on the confirmation booking form.
Cars and dates will only be reserved for 3 days from first contact, until the full deposit is paid.
Bookings are not confirmed until the deposit has been paid.
The full outstanding balance must be paid 14 days prior to departure.
If a booking is cancelled by the customer within 48 hours from the start of the period of hire, 50% of all monies will be non-refundable.
If a booking is cancelled by the customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out with our control.
The driver will drive at a safe and sensible speed in accordance with road conditions, traffic and the legal speed limits.
No smoking, eating or drinking is permitted in the vehicle.
Clients are responsible for any internal or external damage being caused to the vehicle by the hirer, the hirers guests or any other party. The client will be liable and billed accordingly for the repair or valeting required in order to reinstating the vehicle to full working order.
Palladium Executive Hire and its chauffeurs have the right to refuse to carry any passengers who are thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur, the vehicle or any other passenger(s).
Palladium Executive Hire are fully insured for passengers and third party claims. However, customers properties are carried entirely at their own risk and Palladium Executive Hire shall not be held responsible/liable for any loss/damage to such property.
Palladium Executive Hire will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) to the customer.
Our chauffeur(s) will travel by the most appropriate route on the day, unless instructed by the customer at the time of booking.
No physical, verbal or mental abuse to be given to the chauffeur.
If there are any changes or variations including extra time to the journeys other than what were agreed at the time of the booking, the client will be charged extra in accordance with our pricing structure.
Overtime will be charged at our standard rate of £200.00 per hour or part thereof.
In the event of the non availability (for any reason) of the vehicle agreed to be provide to the client, the proprietor reserves the right to substitute a comparable vehicle provided that the proprietor shall give notice of such event as soon as possible, whereupon the client will have the option to withdraw from this agreement and will have the right to a refund of any sums paid to the settlement of any claims against the proprietor.
The maximum number of passengers to be carried at any one time is 4 in saloons.
In the event of breach of this agreement on the part of the proprietor it is agreed that the liability of the proprietor shall not exceed the fee save where such limitation is not permitted by the Unfair Contract Terms Act 1977.
Bookings are accepted only on condition that the hirer understands and accepts the above terms and conditions. These come into effect upon payment of the deposit

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